We pride ourselves on our level of customer satisfaction, but if you have a complaint about some aspect of our energy supply service please contact us. You can email us at complaints@gdfsuezuk.com, call us on 0113 2053198 or alternatively you can write to us at:
The Complaints Team
Operations Department
GDF SUEZ Energy UK
No1 Leeds
26 Whitehall Road
Leeds
LS12 1BE
A complaint can also be made in person at our business premises. It would help us enormously if you could provide the following information:
- Customer Name
- Contact Name
- Contact Number
- Contact E-mail
- Contact Position
- Method for Future Contact
- Account Reference (this is displayed on our invoices as "Site ID G009999" for Gas and "Our Reference Number S1405" for electricity)
- Meter Point Number also displayed on your invoice (MPR Gas/Supply Point Number Electricity)
- Summary of Complaint
We treat complaints very seriously and will try to resolve them immediately. If this is not possible we will respond within two working days, informing you of the actions we intend to take and the timescales involved.
Click the link below to view the complaints procedure: